Bank of Ireland

We have published our Q2 2026 insights into customer banking and payments. Mobile banking logins increased by 5% year-on-year as customers continue to adopt digital and contactless payments. Friday, 1 May was the busiest day for app engagement in Q2, with logins reaching over 1.49 million. Friday, 29th May was peak for point-of-sale transactions by Bank of Ireland customers, with over 2.8 million, a busy day for retailers nationwide. Read the full story - https://lnkd.in/ezEK9_ES

Bank of Ireland believes three new rules would significantly protect consumers from online fraud.   First, enhanced “know your customer” obligations should be introduced for the big online platforms as categorised in the EU Digital Services Act, where advertisers seeking to target EU audiences must verify their identity using established identity frameworks.   Second, the verified identity of the entity paying for the advertising should be transparently available to the public as part of the advert details.   Third, recognising the increased level of harm from investment fraud, advertisers attempting to buy space using keywords such as crypto investments, high-yield investments, trading platforms, loans, financial advice, investment comparisons, or fraud recovery services should trigger automated increased due diligence checks.   Our Group Chief Customer Officer, Aine McCleary, writes about this in The Irish Times. https://lnkd.in/ekjC5MtW

Irish SMEs are navigating a rapidly changing AI landscape. and building the right skills has never been more important. That's why Bank of Ireland has partnered with Google to offer up to 10,000 fully funded Google AI Professional Certificate scholarships to our SME customers through the ‘Grow with Google’ programme. We’ve also launched the SME AI Academy on Thinkbusiness.ie providing practical AI guides, expert insights and real-world case studies to help businesses confidently adopt AI, improve productivity and unlock new growth opportunities. With new requirements under the EU AI Act coming into effect, helping SMEs build AI capability, confidence and responsible AI practices is increasingly important. This initiative gives Irish businesses access to the skills and knowledge they need to embrace AI and thrive in an AI-driven economy. • Up to 10,000 fully funded AI scholarships • Practical AI training from Google • Resources and case studies via the SME AI Academy • Support for AI adoption, productivity and compliance readiness Learn more at https://lnkd.in/eVrc3T98 Laura Lynch | Vanessa Hartley | Alex Buckley | Derek McDermott | Aine McCleary | Susan Russell | Niamh de Niese | Dawn Bailey | Conor Crotty | Think Business

Our very own Elaine Mackey, Head of Product Management, Homebuying, recently, took part in the Senior Times – Mind It! podcast series to discuss the bank’s Trade Down Equity Release Mortgage option.   This option allows eligible customers to borrow up to 60% of the value of their existing mortgage-free home to purchase a new property, without having to sell their current home first. Customers then have up to 12 months to sell their existing property and use the proceeds to repay the loan.   Key benefits include: - Buy your new home before selling your current one. - No monthly capital or interest repayments during the loan term. - Up to 12 months to complete the sale of your existing property. - Designed for homeowners who own their current home outright and do not require a long-term mortgage on their new home.   Hosted by journalist Sinead Ryan, this is an informative interview that discusses the bank’s trade down equity release mortgage option.   Listen to the full interview on Sound Cloud here - https://lnkd.in/eP2QQgQM   For more information on the trade down equity release mortgage option, please visit - https://lnkd.in/eijF7jiX

We’re proud to announce Bank of Ireland as the Official Banking Partner of Electric Picnic. 🎪 The start of a special partnership, and a summer of moments to share with our customers. As part of our Right With You commitment, we’re looking forward to creating memorable experiences and bringing customers even closer to the moments that matter. There’s plenty more to come. Watch this space. ✨

From the hills of Donegal to a conversation with our Group CEO in Carrick-on-Shannon. We're proud to see colleagues from every corner of the country shaping where we're headed, and putting our strategy into action every day.

This Pride, we choose. 🌈 To learn, to listen, to uplift, to celebrate. Thank you to everyone who joined us last week. 🏳️🌈

It was a pleasure to welcome the Axis Bank team to Dublin, building on the conversations we began during our visit to India last year. We share many of the same ambitions, like delivering better outcomes for customers, credibly harnessing AI and technology to simplify banking, and building organisations that are resilient for the future. These conversations remind us that some of the best ideas emerge when we look beyond our own markets and share experiences openly

Speaking with Irish Independent, Myles O'Grady shares his views on the changing priorities in banking and the opportunities ahead.   Fraud has become one of the most pressing day-to-day concerns for customers in an increasingly digital world. We have been tackling this issue head-on, campaigning for EU legislative change and investing in AI and 24/7 customer support, which have reduced attempted payment fraud and customer losses significantly.   The interview also explored how Ireland is seeing the emergence of intergenerational wealth at scale, creating a major opportunity for Bank of Ireland to deepen relationships and support customers across every stage of their financial lives. Through continued investment in wealth management, technology and a more connected business model, the Bank is focussed on offering unrivalled financial choice for customers.   “Some of the work that we’ve been doing, particularly over the last 12 months, has been to get a much stronger interconnection between our different businesses … we’re hard-wiring that, as part of a business model to ensure that we are really deepening and strengthening our franchise”. Read the full story - https://lnkd.in/eMgE3u56

Happy Dublin Pride 🌈 We are delighted to be partnering with Outhouse LGBTQ+ Centre to develop training materials to support customer-facing teams in delivering inclusive, high-quality service to LGBTQ+ customers, with particular emphasis on trans and non-binary communities.